To arrange a return of an item(s), please complete our contact form below along with photo evidence of the item(s) you would like to return.
For items purchased online, you have a 14 day cooling off period to return your item(s). After this period, they will be subject to a 25% re-stocking charge, up to a period of 21 days, from point of delivery.
For items purchased via the Showroom, you have a period of 21 days to return item(s) from point of delivery and these will be subject to a 25% re-stocking charge.
All returns will only be considered if:-
- Notified in writing within 21 days of the delivery date. After this time, unfortunately, item(s) will not be accepted.
- The item(s) have not been installed.
- The item(s) are still in their original packaging.
- The item(s) are returned back to us as new, in a saleable condition. Boxes have no marks or writing on them
All returns notified after 21 days, from date of delivery, will not be considered.
It is the responsibility of the customer to arrange the return of any unwanted items and their carriage costs.
Items listed on our website and Order Acknowledgements sold as ‘Non-Returnable’ will not be accepted.
Web Sales Hours
|Monday||9AM - 5PM|
|Tuesday||9AM - 5PM|
|Wednesday||9AM - 5PM|
|Thursday||9AM - 5PM|
|Friday||9AM - 5PM|
297 Munster Road, Fulham,
London, SW6 6BW
- Tel: +44 (0)207 381 4222
|Monday||8AM - 5PM|
|Tuesday||8AM - 5PM|
|Wednesday||8AM - 5PM|
|Thursday||8AM - 5PM|
|Friday||8AM - 5PM|
|Saturday||9AM - 5PM|
|Sunday||9AM - 5PM|
Returns and cancellation for online orders only
1.1 Where the Buyer is a private individual and the contract is with that individual rather than a business, the Distance Selling Regulations (2000) apply. In such cases, the Buyer is entitled to 14 days from receipt of goods during which they may return unwanted goods to the Company. Any items accepted for cancellation or return will be subject to a handing/restocking charge of up to 25%. Goods that have been delivered into the warehouse, from the supplier, awaiting delivery to the customer, will also be subject to a 25% restocking charge. Where Buyers wish to exercise this right, the Buyer must inform the Company in writing of their intention within the stated time period. The Buyer will be responsible for returning any unwanted items and there carriage costs. The Company will exchange or refund the value of the returned goods so long as they are:
1.1.1 packaged in their original packaging,
1.1.2 in the exact condition supplied and
1.2 The Buyer's right to return goods, as decreed by the Distance Selling Regulations (2000), does not apply in this contract where the goods are manufactured for the Buyer or customised to the Buyer's specifications.
1.3 The Company will not be responsible for any damage or loss arising during the return transit of the goods. It is the Buyer's responsibility to take all due care to ensure that the goods are protectively packaged.
1.4 Once the delivery has been received, all items should be checked prior to signing for any damage of missing items. In the unlikely event there are any problem or faults, please contact our customer service team within 48 hours of delivery and they will be happy to help resolve any problems. Any damages reported after this time frame, unfortunately will not be considered