Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at linda@bathdisc.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at linda@bathdisc.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at linda@bathdisc.co.uk.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To arrange a return of an item(s), please complete our contact form below along with photo evidence of the item(s) you would like to return.

For items purchased online, you have a 14 day cooling off period to return your item(s). After this period, they will be subject to a 25% re-stocking charge, up to a period of 21 days, from point of delivery.

For items purchased via the Showroom, you have a period of 21 days to return item(s) from point of delivery and these will be subject to a 25% re-stocking charge.

All returns will only be considered if:-

1. Notified in writing within 21 days of the delivery date. After this time, unfortunately, item(s) will not be accepted.

2. The item(s) have not been installed.

3. The item(s) are still in their original packaging.

4. The item(s) are returned back to us as new, in a saleable condition. Boxes have no marks or writing on them All returns notified after 21 days, from date of delivery, will not be considered.

It is the responsibility of the customer to arrange the return of any unwanted items and their carriage costs.

Refunds will only be made for the product(s) and not any carriage cost, should this have been applied

Items listed on our website and Order Acknowledgements sold as 'Non-Returnable' will not be accepted.

Returns and cancellation for online orders only

Where the Buyer is purchasing as a consumer (an individual acting outside the course of a business), the Consumer Contracts Regulations 2013 apply.

Subject to the exclusions set out below, the Buyer has the right to cancel their order within 14 days of receiving the goods. To exercise this right, the Buyer must notify the Company in writing within the cancellation period.

Where a valid cancellation is made within this period, the Company will refund the price paid for the goods following their return and inspection. The Buyer is responsible for arranging and paying for the return of unwanted goods unless otherwise agreed by the Company.

The Company reserves the right to make a deduction from any refund where the value of the goods has been diminished as a result of handling beyond what is reasonably necessary to establish the nature, characteristics and function of the goods.

Returned goods must:

3.1.1 Be returned in their original packaging wherever reasonably possible;

3.1.2 Include all parts, accessories, fittings and instructions supplied;

3.1.3 Be adequately packaged for return transit; and

3.1.4 Be in a condition suitable for resale.

3.2 Returns Outside the Statutory Cancellation Period

Requests to return goods outside the statutory cancellation period are accepted solely at the Company’s discretion.

Where the Company agrees to accept such returns, a handling and/or restocking charge of up to 25% may be applied. Any such charge will be advised before the return is authorised.

Goods specially ordered from suppliers, brought into stock specifically for a customer’s order, or returned to a manufacturer may also be subject to supplier-imposed restocking charges, which may be deducted from any refund where permitted by law.

3.3 Excluded Goods

The statutory right to cancel does not apply to:

3.3.1 Goods made to the Buyer’s specification;

3.3.2 Clearly personalised, bespoke or made-to-order goods;

3.3.3 Any other goods exempt from cancellation rights under applicable consumer legislation.

Where bespoke or made-to-order goods are cancelled after production, manufacture or processing has commenced, the Company reserves the right to recover any reasonable costs incurred.

3.4 Return Transit

Returned goods remain the Buyer’s responsibility until received by the Company.

The Company recommends that all returned goods are adequately packaged and sent using an insured and trackable delivery service.

The Company accepts no liability for goods lost or damaged during return transit.

3.5 Inspection of Goods

The Buyer should inspect all goods as soon as reasonably practicable following delivery.

Any visible transit damage, incorrect items or delivery discrepancies should be reported to the Company within 48 hours of receipt wherever possible.

Any shortages, missing components or incomplete deliveries should be reported within 7 days of receipt wherever possible.

Any manufacturing defects, faults or quality concerns discovered after delivery should be reported to the Company as soon as reasonably practicable after they become apparent.

Failure to notify the Company within these time frames may affect the Company’s ability to recover losses from carriers, manufacturers or suppliers but will not affect the Buyer’s statutory rights.

3.6 Faulty, Damaged or Incorrect Goods

Nothing within these Terms and Conditions affects the Buyer’s statutory rights.

Where goods are faulty, damaged, not as described, not fit for purpose, or otherwise fail to conform to the contract, the Buyer may be entitled to repair, replacement, price reduction or refund in accordance with the Consumer Rights Act 2015.

The Company reserves the right to inspect, investigate or obtain evidence of any alleged fault before agreeing an appropriate remedy.

3.7 Glass Products

All Glass products are classed as a special order item and therefore non-cancellable and non-returnable once

Return Policy

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